Customer Service

Return Policy

Personalized items are not returnable.

Items can be returned within 30 days of purchase. Items need to be new and in it's original condition. The following items may not be returned: bras, personalized items, used bottles, and custom items.

Yes, you may pick items up. Please contact us to schedule a time. Please include the return form with all returns.
• Download Return Form

Please visit our FAQ section for more information.

Shipping

All items are shipped free within the US.

YES we do ship international.  Buyer is responsible for any customs fees and/or import duties.

We ship most items via USPS. If feasible we may ship via UPS, if that’s the case we can NOT ship to a P.O. Box. We will contact you if this is the case or please contact us if you have any questions. Most items are shipped out within a day of received payment. M-F. If you need an item faster, please purchase priority or express shipping at checkout.

Some items are shipped directly from the manufacturer, especially the mom made and personalized items.

Free gift is shipped when a purchase is greater then $15.00.

Sales tax will be added for sales within the state of MN.

We do our very best to help the enviroment; so we recycle many boxes to ship your items out!! (of course if they are in good shape)

Know a great product we should carry? Let us know!!

If your an inventor of a product you think would be a great addition to our store, please contact Jenny at jenny@liltulips.com.