Cancelled Orders: Once an order has been placed we are unable to edit or cancel it. Please make sure your order is correct before you submit your order. We pride ourselves on fast shipping, usually shipping within one business day or less.
Returns/Exchanges: Returns will be considered within 14 days from delivery date. All returns must be pre-approved. If you would like to discuss a return please contact firstname.lastname@example.org with a description of the problem and your order number. To be eligible for a return, your product must be unused, unwashed and in the same condition that you received it, including the original packaging. When returning an item from an order that qualified for free shipping, discounts, or free items the cost of shipping/free items will be deducted from your refund.
EXAMPLE: order is $48 and our shipping cost to ship to you was $10 (you received free shipping) the $10 will be deducted from your return and will be refunded $38.
Free items may be returned with your product in new condition to be exempt from charges. The shipping costs on return items are the responsibility of the customer. We suggest purchasing Delivery Confirmation or Package Insurance as Lil' Tulip's will not be held responsible for packages lost in the mail.
Return Exceptions: The following items cannot be returned for any reason. This is to ensure that products that could be contaminated upon opening are sold in new condition and have not been opened, tested, or returned. This list includes, but is not limited to: Jellycats,DockaTot,baby carriers, creams, lotions, salves, soaps, detergents, sunscreens, nail polish, pacifiers, wubbanubs, personal care items, brushes, lanolin, washes, detergent, bras, and underwear. Clearance items, gift cards, or FINAL SALE items can not be returned for any reason. Used diapers may not be returned.
Thank you for supporting our family and business!!
Jenny & Van