Returns & Return Instructions
Start an Online Return
Return shipping is your responsibility. Lil’ Tulips does not provide prepaid shipping labels for standard returns. After your return is approved, please purchase your own trackable shipping label and pay the cost of shipping your items back to us.
Please request your return within 30 days of the original purchase date. Final-sale, discounted, and other non-returnable items are not eligible.
- Enter the email address used to place your order, then enter the one-time verification code emailed to you. No password or advance account registration is needed.
- Open the order you would like to return and select the return option.
- Select the items and choose a return reason. If you prefer store credit, add “Store credit requested” in the return note before submitting. If a note field is not available, email [email protected] with your order number and preference.
- Wait for your return approval email before mailing anything. That email includes your return instructions. Submitting a request does not guarantee approval or a refund.
- For an approved standard return, purchase your own trackable shipping label, package your items securely, and include your order number. Lil’ Tulips does not provide prepaid labels for standard returns.
Prefer help without signing in? You can request a return by emailing us with your order number and the items you would like to return. We will review your request and send next steps. If you cannot find your order or a return option is not available, email [email protected] with your order number.
Received Your Order as a Gift?
If someone else purchased your gift, please email [email protected] with your gift receipt or order number, the purchaser’s name if known, and the item you would like to return. We will help locate the purchase, confirm eligibility, and provide next steps. Please wait for approval before mailing your gift.
The online return portal uses the purchaser’s account and does not provide a separate gift-recipient sign-in. You do not need to access the purchaser’s account to contact us for help.
Gift returns follow the same 30-day purchase-date window, condition requirements, and exclusions. Store credit is available for eligible gift returns after the items are received and inspected. Please include your own name and email address in your gift-return request so we can arrange the credit for you. Refunds to the original payment method go back to the purchaser.
In-Store Purchases
Please bring your eligible item and proof of purchase to our store within 30 days of the original purchase date, or contact us before mailing an in-store purchase back.
Damaged, Defective, or Incorrect Items
Please contact [email protected] before starting a standard return so we can help resolve the issue.
30-Day Return Policy
Lil Tulips accepts eligible returns within 30 days of the original purchase date. For online orders, the purchase date is the date the order was placed.
To be eligible for a return, merchandise must be unused, unworn, unwashed, and in new, resalable condition, with all original tags, packaging, accessories, manuals, and components included.
Items originally sold in sealed packaging must be returned unopened with the manufacturer's seal and original packaging intact. Items with packaging that has been opened, torn, cut, damaged, or otherwise altered are not eligible for return.
Proof of purchase is required.
Returns must be initiated within 30 days of the original purchase date. Returns outside of this period will not be accepted.
Start a Return
Online returns should be initiated through our online return portal:
Please follow the instructions provided through the return portal.
Customers are responsible for return shipping costs unless the return is due to an error by Lil Tulips or an item arrived damaged or defective.
We recommend using a trackable shipping service or purchasing shipping insurance when mailing a return. Lil Tulips is not responsible for return packages that are lost or damaged in transit.
Original shipping charges are non-refundable.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item arrives damaged or defective, or if you receive the wrong item, please contact us as soon as possible at [email protected] so we can evaluate the issue and make it right.
Please contact us before submitting a damaged, defective, or incorrect item through the standard return process.
Sale & Discounted Items
All items purchased at a discounted price are final sale and cannot be returned or exchanged.
Gift cards are also final sale and cannot be returned.
Opened & Unsealed Products
Products originally sold in sealed packaging cannot be returned once the packaging or manufacturer's seal has been opened, torn, cut, damaged, removed, or otherwise altered.
This includes, but is not limited to, Tonies and other sealed toys, electronics, media, collectibles, and similar packaged products.
An item may be unused but still be ineligible for return if its original sealed retail packaging has been opened or damaged.
Other Non-Returnable Items
For health, hygiene, safety, or other reasons, certain products cannot be returned. These include, but are not limited to:
Personal care and hygiene products; creams, lotions, salves, soaps, washes and sunscreens; nail polish; pacifiers and similar oral-use products; WubbaNubs; brushes; lanolin; detergents; bras and underwear; opened or used diapering products; perishable goods; and personalized, custom-made, or special-order products.
Please contact us at [email protected] before beginning a return if you're unsure whether your item is eligible.
Free & Promotional Items
If your purchase included a free or promotional item that was contingent upon the purchase, the promotional item must also be returned in new, unused condition with its original packaging.
If the promotional item is not returned, its value may be deducted from your refund.
Exchanges
Because our inventory changes quickly and many products sell out, Lil Tulips does not offer direct exchanges.
If you would like a different item, size, color, or style, please return the eligible item through our online return portal and place a new order for the item you would like.
Refused & Undeliverable Packages
Shipping charges associated with refused or undeliverable packages may be deducted from the customer's refund.
Please make sure your shipping address is complete and accurate before submitting your order.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
For eligible returns, you may choose a refund to the original payment method or store credit. Please request store credit in your return note or email us with your order number before your return is processed. The return portal does not have a separate store-credit selector; we apply your preference when processing the approved return after receipt and inspection. Final-sale, discounted, and other non-returnable items are not eligible for a refund or store credit.
Please allow up to 10 business days for Lil’ Tulips to process an approved return. For refunds to the original payment method, your bank or credit card company may require additional time to post the funds to your account.
Original shipping charges are non-refundable.
If more than 15 business days have passed since we received your return and you have not received your refund, please contact us at [email protected].
Questions About a Return?
For questions regarding return eligibility or an existing return, please contact us at [email protected].
Ready to make a return?
Thank you for shopping with Lil Tulips and supporting our family-owned business!
Jenny & Van
