Shipping policy
At Lil Tulips, we carefully pack every order with love and attention to detail so it arrives ready to gift and enjoy. 💛
Processing Time
Orders are typically processed and shipped within 1–2 business days, Monday through Friday, excluding holidays.
During holidays, peak shopping periods, promotions, new product releases, or other periods of unusually high order volume, processing may take longer.
If we are unable to ship your order within the timeframe provided at the time of purchase, we will contact you with information regarding the delay and any options available to you.
Shipping Rates & Estimated Delivery
Available shipping methods and rates are displayed at checkout based on the destination and selected shipping service.
Typical estimated transit times after an order has shipped are:
- Standard Shipping: approximately 3–7 business days
- Expedited Shipping: approximately 2–3 business days
Processing time and carrier transit time are separate.
Delivery dates and transit times provided at checkout or by a shipping carrier are estimates unless expressly stated otherwise. Carrier delays may occur after an order leaves Lil Tulips and can be outside of our control.
Free Shipping
Lil Tulips offers free standard shipping on qualifying orders of $99 or more after discounts, before tax and shipping within the continental United States.
Any applicable exclusions or additional shipping charges will be displayed at checkout.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
Local Pickup
Local pickup is available at our Stillwater, Minnesota shop:
Lil Tulips
216 Myrtle Street W, Suite A
Stillwater, MN 55082
Please wait until you receive notification that your order is ready for pickup before arriving at the store.
Shipping Addresses & Address Changes
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us at [email protected] as soon as possible.
We will make every reasonable effort to update the address before shipment, but we cannot guarantee that an address can be changed once an order has been submitted or entered the fulfillment process.
Lil Tulips is not responsible for additional shipping charges resulting from an incorrect or incomplete address provided by the customer.
Shipping Delays
Once an order has been transferred to the shipping carrier, delays may occur due to circumstances outside of our control, including severe weather, carrier disruptions, transportation delays, natural events, and periods of unusually high shipping volume.
If your tracking information has not updated for an extended period or you believe there is a problem with your shipment, please contact us at [email protected] and we will help determine the appropriate next steps.
Packages Marked Delivered
If your tracking information shows that a package was delivered but you cannot locate it, we recommend first:
- Checking around the delivery location, including porches, side doors, mailrooms, parcel lockers, and other secure areas.
- Checking with household members, neighbors, building management, or front-desk personnel who may have accepted the package.
- Allowing a short period of time for carrier tracking discrepancies to resolve.
- Contacting the shipping carrier for additional delivery information.
If the package still cannot be located, please contact us at [email protected] so we can help determine the appropriate next steps.
Lil Tulips is not responsible for theft or loss occurring after a carrier has confirmed successful delivery to the address provided with the order, except where otherwise required by applicable law.
Packages Returned to Sender
If a package is returned to us because the address provided was wrong or incomplete, it was refused, or it was not claimed, the original shipping charge is non-refundable. If your order shipped for free, shipping costs will be deducted from your refund.
This does not apply to returns caused by an error by Lil Tulips or the carrier, or where a refund is required by law.
If a package is returned to us, we will contact you regarding the available options.
Additional shipping charges may apply if you request that the package be shipped again.
Damaged Packages or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect item, please contact us at [email protected] as soon as possible.
Please include your order number and photos of the item and packaging when applicable so we can review the issue and help make it right.
Please do not discard damaged merchandise or packaging until we have reviewed your request, as the shipping carrier may require photographs or additional information.
Questions About Your Shipment?
If you have questions about an order, tracking information, or delivery, please contact us at:
Please include your order number so we can assist you as quickly as possible.
Thank you for shopping with Lil Tulips and supporting our family-owned business!
Jenny & Van